In the quiet, fictional neighbourhood of Suville, Charlotte Grunewald lives according to a strict routine in her perfectly organised house, with her cat, Constantine, by her side. Everything has its place. Everything makes sense. Not even her lactose intolerance is a problem. But then the new milkman shows up: Ernest van den Burg – wide-eyed, decent, sincere and earnest. Slowly, he begins to disrupt Charlotte’s routine with inexplicable milk deliveries, despite her best efforts to ignore him. And Charlotte is confronted with her greatest fear: change. Because sometimes all it takes to turn everything on its head is a pushy but friendly stranger, a few bottles of milk and the odd slip-up here and there.